Privacy Policy – okbey Casino Philippines

okbey ("okbey," "we," "us," or "our") operates the online gaming platform accessible at okbey.app. We are committed to protecting the privacy and personal data of all users ("Player," "User," or "you") who access or use our platform.

This Privacy Policy describes how okbey collects, uses, discloses, stores, and protects your personal information. It applies to all personal data processed in connection with your use of the okbey website, mobile interface, games, promotions, customer support, and any other services we provide.

This Privacy Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations ("IRR"), as administered by the National Privacy Commission ("NPC").

okbey collects the following categories of personal data:

2.1 Identity and Contact Data

• Full legal name as it appears on your government-issued identification
• Date of birth (to verify you are 21 years of age or older)
• Nationality and country of residence
• Residential address (including barangay, city/municipality, province)
• Email address and mobile phone number
• Government-issued identification documents (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID, PRC ID, voter's ID)

2.2 Financial Data

• GCash or PayMaya account details (mobile number associated with the account)
• Philippine bank account details (bank name, account number, account name) for withdrawal processing
• Transaction history, including deposits, withdrawals, wagers, and bonus activity
• Source of funds documentation, where required by anti-money laundering regulations

2.3 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session data, including login timestamps, session duration, and pages visited
• Game activity logs, including games played, wagers placed, and outcomes
• Cookie identifiers and similar tracking technologies (see Section 7)

2.4 Communications Data

• Records of your communications with okbey customer support, including live chat transcripts and email correspondence
• Feedback, survey responses, and complaints submitted to okbey

2.5 Responsible Gaming Data

• Self-exclusion requests and status
• Deposit limit settings and cooling-off period requests
• Responsible gaming assessment responses, where applicable

okbey collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access and use the okbey platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC/AML service providers; payment confirmation data from GCash, PayMaya, and Philippine banking partners; fraud detection signals from security service providers.
• Regulatory sources: Information received from Philippine regulatory authorities, law enforcement agencies, or financial intelligence units in connection with our legal compliance obligations.

okbey uses your personal data for the following purposes:

• Account management: To register, verify, maintain, and administer your okbey account.
• Identity verification (KYC): To verify your identity and age (21+) as required by Philippine gaming and anti-money laundering regulations.
• Transaction processing: To process deposits, withdrawals, and bonus payments accurately and securely.
• Platform operation: To provide access to games, promotions, and all other okbey services.
• Customer support: To respond to your enquiries, complaints, and support requests.
• Legal compliance: To comply with applicable Philippine laws, including the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and PAGCOR regulatory requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct.
• Responsible gaming: To monitor gaming behaviour, enforce self-exclusion and deposit limits, and identify players who may need responsible gaming support.
• Platform improvement: To analyse usage patterns and improve the functionality, performance, and user experience of the okbey platform.
• Marketing communications: To send you promotional offers, bonuses, and platform updates, where you have consented to receive such communications. You may opt out at any time.

Under the Philippine Data Privacy Act, okbey processes your personal data on the following legal bases:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual necessity: Where processing is necessary to perform our contract with you — i.e., to operate your okbey account and provide the services you have requested.
• Legal obligation: Where processing is required to comply with applicable Philippine laws and regulations, including KYC/AML obligations, PAGCOR regulatory requirements, and tax reporting obligations.
• Legitimate interests: Where processing is necessary for okbey's legitimate business interests, such as fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights and interests.

okbey does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• KYC and identity verification providers: Third-party service providers that assist okbey in verifying player identities and ages in compliance with Philippine regulations.
• Payment processors: GCash, PayMaya, and Philippine banking partners, to the extent necessary to process your deposits and withdrawals.
• Game providers: Third-party game developers and live dealer operators whose games are available on the okbey platform, where necessary for game operation and dispute resolution.
• IT and security service providers: Cloud hosting, cybersecurity, and fraud detection service providers that support the operation and security of the okbey platform.
• Regulatory and law enforcement authorities: Philippine government agencies, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies, where disclosure is required by law or court order.
• Professional advisers: Lawyers, auditors, and accountants, where necessary for legal, compliance, or financial purposes, subject to professional confidentiality obligations.

All third-party service providers engaged by okbey are contractually required to process personal data only in accordance with okbey's instructions and applicable Philippine data privacy law.

okbey uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the okbey website.

Types of cookies we use:

• Strictly necessary cookies: Essential for the platform to function, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and display options, to personalise your experience.
• Analytics cookies: Collect anonymised data about how players use the platform, helping us identify areas for improvement. No personally identifiable information is shared with analytics providers.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and other security threats.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the okbey platform. okbey does not use third-party advertising or behavioural tracking cookies.

okbey retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.

Specifically:

• Account data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by Philippine anti-money laundering regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with AMLA requirements.
• KYC documents: Retained for a minimum of five (5) years after the end of the business relationship, or longer if required by applicable law.
• Customer support records: Retained for three (3) years from the date of the last interaction, unless a longer retention period is required for dispute resolution or legal proceedings.
• Marketing consent records: Retained until you withdraw your consent, plus a reasonable period thereafter for compliance documentation purposes.

When personal data is no longer required, okbey will securely delete or anonymise it in accordance with our data disposal procedures.

okbey implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and the okbey platform
• Encryption at rest for sensitive data, including payment details and identity documents
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular security assessments, penetration testing, and vulnerability scanning
• Multi-factor authentication for administrative access to systems containing personal data
• Staff training on data privacy obligations and secure data handling practices

While okbey takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the security of your okbey account credentials.

Under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by okbey:

• Right to be informed: The right to know what personal data okbey collects about you and how it is used — which this Privacy Policy fulfils.
• Right of access: The right to request a copy of the personal data okbey holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to okbey's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe okbey has violated your data privacy rights.

To exercise any of these rights, please contact our Data Protection Officer (see Section 14). okbey will respond to all data rights requests within thirty (30) days of receipt, as required by the DPA IRR.

The okbey platform is strictly intended for adults aged 21 years and above. okbey does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the registration and KYC process to enforce this requirement.

If okbey becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all associated data will be deleted, and any funds will be returned to the source payment method after verification.

If you believe that a minor has registered an account on the okbey platform, please contact our support team immediately.

okbey primarily processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines — for example, to cloud infrastructure providers or game technology partners — okbey ensures that such transfers are conducted in compliance with the Philippine Data Privacy Act.

Specifically, okbey will only transfer personal data internationally where: (a) the recipient country provides an adequate level of data protection as determined by the NPC; or (b) appropriate contractual safeguards are in place, such as data processing agreements incorporating standard contractual clauses approved by the NPC; or (c) the transfer is otherwise permitted under the DPA and its IRR.

okbey reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last updated" date at the top of this page will be revised accordingly.

Where changes are material, okbey will notify registered players via email or a prominent notice on the platform prior to the changes taking effect. Your continued use of the okbey platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how okbey protects your personal data.

okbey has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact:

• Data Protection Officer, okbey
• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available via the okbey platform, 8:00 AM – 12:00 MN PHT, seven days a week

If you are not satisfied with okbey's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.